Casino.com

Last updated: 21st February 2020

About Casino.com

The strategy of Casino.com is to put the focus on customer loyalty, secure gambling and a diverse, well-balanced game portfolio. With a straightforward name and a serious devotion to an international audience, the brand is a primary go-to online casino for thousands of players worldwide.

Some countries are restricted from entering the site, but the licenses provided by the Gibraltar Regularity Authority and United Kingdom Gambling Commission allow the players from various regions to join and play for real money. Users from Europe, South America, Asia, as well as Canada and Australia are welcome to sign up. The operator provides content in several different languages and even offers a downloadable client – something that is rarely seen these days.

Mansion Ltd. is the parent company of the Casino.com brand. It is an online casino heavyweight with over a decade in the industry; in 2018, Mansion Ltd. won the Online Casino Operator of the Year at the International Gaming Awards. The website itself is run by ONISAC Ltd. The Mansion Group is associated with prestigious sports sponsorships going as high as the Premier League clubs and the network is also tied to one of London’s most luxurious land-based casinos, Les Ambassadeurs Club.

Casino.com Homepage

The Casino.com website relies on the colours black for the background and orange for the highlights, although some white and green round up the design where needed. Mobile gaming is fully supported through an optimised platform accessible from tablets and smartphones and there are apps for both Android and iOS devices. Casino.com is also very mindful of the importance of customer security; the site uses a firewall and RSA 128-bit encryption technology to help ensure that player details are always safe and secure.

  • Languages: English, Spanish French, Hindi, German, Norwegian, Finnish, Italian, Arabic
  • Restricted Territories: Afghanistan, Antigua and Barbuda, Australia, Austria, Belgium, Bolivia, Bosnia-Herzegovina, Bulgaria, Burundi, Cambodia, Central African Rep, China, Colombia, Congo, Cyprus, Czech Republic, Ecuador, Egypt, Eritrea, Estonia, Ethiopia, France, Gaza Strip, Greece, Guatemala, Guinea Bissau, Haiti, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Japan, Korea, Lao People’s Democratic Republic, Liberia, Libya, Lithuania, Macau, Malaysia, Myanmar, Netherlands, Netherlands Antilles, Nicaragua, North Korea, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Sudan, Spain, Sudan, Switzerland, Syria, Tajikistan, Thailand, the Democratic Republic, Turkey, Turkmenistan, Uganda, Ukraine, United States of America, Vanuatu, Venezuela, Vietnam, West Bank, Yemen, Kyrgyzstan, Singapore

Bonuses & Promotions

Being a reputable and user-friendly website, Casino.com is well-equipped with enticing promotional deals and bonuses. New customers can sign up and enjoy freebies on Playtech’s most distinguished games before depositing, and then continue to benefit from a generous welcome package, weekly promos, daily drops and a loyalty scheme.

No-Deposit 20 Free Spins: New clients automatically get 20 free spins on Age of the Gods slot games upon registration. No deposit needed, only a complete sign-up process. The winnings from free spins are maxed out at $100, and these bonus funds need to be wagered 20 times before withdrawal. Free spins will expire 24 hours after registration. The value of your free spins will depend on the game you are using them on, ranging from between $0.20 and $0.25.

Welcome Bonus: Players who make their first deposit will have it doubled instantly.  The casino will award a 100% extra up to $400 and a further 180 free spins. The minimum deposit required for the welcome bonus is $20 and the bonus funds are subject to 40x wagering.  The freebies can be used on any of the Age of the Gods series.

Table Welcome Bonus: Casino.com awards 20 Golden Chips to welcome new players to the tables, wager free. To claim the bonus, one needs to deposit $20 and use the code TABLE. The next step is to wager $20 on card games or roulette; 20 Golden Chips will be available automatically after that. The value of each chip is $1 (or currency equivalent).

Daily Drops & Wins: This is a network promotion with a $/€1,500,000 prize pool. Every weekly leaderboard has a prize pool of $/€30,000. Wager $/€0.50 on any of the qualifying games (new games each week) and climb up the weekly leaderboard for a share of the pot. Not available in the USA, France, Israel, Ukraine, Taiwan, Australia, North Korea, Cyprus, Bulgaria, Romania, Portugal, Bahamas, Denmark, Sweden.

Beat the Dealer: A live casino promotion with cash prizes. Play Live Blackjack and win up to $1,000. Players must opt-in and hit 3 Blackjacks in a row to win $500 in cash or 4 Blackjacks in a row to win $1,000 in cash. Cash prizes will be credited within 24 hours.

Friyay Fever: A free spins promotion available on Fridays. To claim the spins, existing players need to use the code FRIYAY and deposit $20-$49 for 5 spins, $50-$99, for 15 spins, or $100+ for 50 spins. Spins must be used within 24 hours of crediting and they will be valued at $0.40.

Two for Tuesdays: Two bonuses offered every Tuesday to existing casino members. Players need to use the code TUESDAY as they deposit at least $20 and wager the deposit 3 times to claim a $5 bonus and 5 free spins on Ace Ventura, White King II or Age of the Gods: Ruler of the Sky. Winnings from free spins must be wagered 20x and the maximum winning is $50.

Casino Club: By joining the Casino Club, Casino.com customers get to complete exciting challenges on their favourite games to collect coins, badges, spins, cash prizes and bonuses. Players can spend coins in the Club Store. Levelling up in the Casino Club leads to securing a VIP status.

VIP Membership: VIP members are to receive first-class personalised service. They have dedicated and experienced VIP account managers and VIP hosts who are highly trained at their disposal as they are traversing from lower Bronze, Silver and Gold levels to VIP and VIP Elite. All VIP clients are entitled to 24/7 customer care and exclusive promos, whereas the high-status members can count on personal cashback offers and invitations to VIP events (for instance, the Torneo Internacional de Polo in Spain, World Boxing Super Series, football matches and spa treatments).

Software & Game Selection

It’s quite understandable why most Casino.com customers come for the slots. Even though the collection is not the largest out there, the website holds many interesting titles from the likes of Playtech, which was, for a while, the only provider of software for the brand. The library is currently updated regularly and contains plenty of progressive jackpots, Megaways titles, good table games, video pokers and a Playtech-powered live portfolio.

Casino.com Game Selection

Some of the top games on the platform include Diamond Mine Megaways, Starburst, Age of Gods Epic Troy, Book of Dead, Wolf Gold, Reel Rush 2 and Buffalo King. The lobby is further divided into sections with Daily Jackpots, Live Casino, Megaways, Slots, Table Games and Jackpots. You can sort the titles from A to Z or filter them according to the provider. All the titles are reserved for real play, which means there are no test runs at Casino.com.

  • Software: Playtech, Microgaming, Red Tiger Gaming, NetEnt, Blueprint, Pragmatic Play, Play’n GO, JFTW, Realistic Games.Quickspin
  • Slots: 120+
  • Blackjack: 25+
  • Roulette: 30+
  • Baccarat: 5+
  • Video Poker: 10+
  • Table Games: 50+
  • Progressives: 40+
  • Payout: 96.03%

Live Casino Experience

The live casino experience at Casino.com is fuelled by an excellent range of games supplied by Playtech and a welcoming live casino bonus – blackjack lovers can benefit from clean, cash prizes if they hit consecutive blackjacks playing any of the live 21 games. Which options are there? From Quantum Blackjack and All Bets Blackjack to Unlimited Blackjack, Soiree Blackjack and bespoke Casino.com branded tables, there is no shortage of blackjack action.

Casino.com Live Dealer Games

These products are accompanied by spectacular roulette and baccarat games, such as Spread Bet Roulette, Prestige Roulette, Golden Baccarat and Prestige Mini Baccarat. The table limits go from $0.5 (Casino Stud Poker) or $0.1 (Spin a Win) to $5,000 (Diamond French Roulette, Grand Blackjack). The most exigent table is Soho Blackjack, where the bets must fit the $5-$10,000 range.

  • Software: Playtech
  • Live Dealer Games: 30+

Banking

Casino.com permits its customers to use a wide assortment of different payment methods whenever they want to deposit or cash out. Players can register their credit or debit cards with the cashier to make completely safe and immediate deposits, make use of leading e-wallets, transfer funds directly from the bank, deposit with virtual prepaid cards or make quick, easy and safe transactions with mobile-cantered methods such as MuchBetter.

Casino.com Payment Methods

Bronze, Silver and Gold members are limited to withdrawing £/€ 15,000 per month, with processing time lasting up to 3 days. VIPs can cashout twice as much and receive their winnings in a day or two. The casino has the right to request identity verification and needs a period of 72h to revise the documents and set the withdrawal process in motion. You can only withdraw using previous depositing methods. There is no mention of fees, at least as far as the casino cashier is concerned.

  • Deposit methods: Visa, Skrill, Neteller Bank Transfer, PaysafeCard, Citadel,ecoPayz, Lobanet, Boleto, Webmoney, Safety Pay, Astropay Card, Sofort, Bitcoin, MuchBetter, Entropay, MasterCard, Boku, PayPal, Giropay, Entropay
  • Withdrawal methods: Visa, Skrill, Neteller Bank Transfer, PaysafeCard, Citadel, ecoPayz, Lobanet, Boleto, Webmoney, Safety Pay, Astropay Card, Sofort, Bitcoin, MuchBetter, Entropay, MasterCard, Boku, PayPal, Giropay, Entropay
  • Minimum deposit: $/£/€15
  • Minimum withdrawal: $/£/€15
  • Maximum cashout: £/€ 15,000 per month (£/€ 30,000 per month for VIP players)
  • Currencies: CAD, EUR, ZAR, GBP, USD, NOK, NZD

Customer Support

There are some disappointments when it comes to customer support, but maybe this is due to our experts not being VIPs at Casino.com. As an average member, you can use the phone support option or email, which are both available 24/7 and that is a good thing. The lack of live chat is not as good. All things considered, live chat is the most popular contact form among online gamblers and should be included. You can find a decent amount of info on the FAQ page, but some info is buried deep below questions which are not as nearly as important as they should be.

  • Business hours: 24/7
  • Live chat: No
  • Email: [email protected]
  • Contact phone: +350 200 44793; UK toll free 0800 9012 483
Pros / Cons
  • Free spins no deposit on Age of the Gods slots
  • Well-thought-out Casino Club reward program + VIP scheme
  • Promotions galore for all types of players
  • The cashier accepts many different payment methods
  • A lot of progressive jackpots on offer
  • Spectacular live casino from Playtech
  • Restricts access to many countries
  • Larger withdrawals may take up to 5 days to complete
  • No live chat support

Our Verdict

As part of the Mansion Group, Casino.com has a solid background and the software it uses is of superb quality. The site’s advantages, such as excellent promotions and a motivating loyalty program, numerous payment methods, terrific live dealer games and popular slots, have positioned Casino.com as one of the leading brands on the market. Other than attending a couple of minor faults, there isn’t much else the operator can do to enhance the already elevated gambling experience on desktop and available mobile versions.

Casino.com Review & Rating

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2 thoughts on “Casino.com”

  1. RICARDOR says:

    Hello!
    I would like to share with you a problem that happened at the Casino.com of the Mansion Casino group at a time of cause in the world and difficult in my life because this virus came and is contagious here on the other side of the world where it arose.
    Doctors do not know how to give information or hope here in Brazil.
    So for the good of the population I am in an isolated hospital and alone indefinitely if I can resist.
    My spending time and distraction became the casino.
    I won a 60% deposit bonus I have always made deposits of U $ 100 maximum
    On that occasion that money is no longer valuable because the poor and the rich are the same for sickness. I made a deposit of U $ 1400 Around almost R $ 10,000.00 Minimum wage in the country is R $ 850.00 but the value of the Bonus would be good.
    Well on the day the site was experiencing problems in the casino at the table was announced and in the Chat (I have recording) because
    Slow site, bug, service was not working, site crashing …. a cause
    Because I already played at the Casino it was almost VIP status
    I went to make the deposit in two payments U $ 800.00 + R $ 600.00 I made the first deposit with website having many problems and legend It confirmed the payment of the first one and I went again in the deposit page and I made another payment procedure to select and fill everything.
    When I went to the chat to redeem the Bonus.
    The attendant informed me and my balance was U $ 890 only
    $ 510 Gone from account
    After a long time 8 hours trying to talk to someone to solve the problem
    I entered a table that had a problem and was announced by the Casino chat
    But it worked again and I played
    I went to the game tired of not being able to get in touch
    I placed the first bet 1-18
    1 – $ 75
    2 – $ 175
    3 – $ 350
    4 – $ 290
    On bet 4 of $ 290 Win on bet of 1-8 Win would be $ 580
    However, it was credited U $ 100
    After so much bug and problem on the site

    unable to contact and receive no Bonus
    Trying to talk to an attendant for HOURS only after 13 HOras of the event I managed to contact without closing the chat in the middle of the problem
    I spoke with 4 different Attendants, the service hours ended and I had to start the whole procedure.
    After 16 hours trying to contact E-mail
    Chat call
    Anyway I got a contact
    Because I explained everything
    Please see their outcome below:

    1. At 2020-03-23 17:05:36 GMT player deposited 600 USD

    2. At 2020-03-23 17:06:13 GMT player placed 510 USD bet in Roulette Live (game code: 10250024102), but this was not a winning bet. After this game round player’s balance was 90.57 USD.

    3, At 2020-03-23 17:06:55 GMT player deposited 800 USD, which was added to their balance.

    The site took 20 seconds to load a page.
    An impossible thing to do

    At 17:05:36 Payment request was made
    The site loads it takes about 10 15 seconds normally 17:05:51
    Day 23 without time limit
    Ai would have left after 15 seconds (example 17:06:06)
    I went to a table that takes a long time to enter (example 17:06:16) and I would have placed a $ 510 bet and lost at 17:06:13 and the bet closes 15 to 20 seconds before (Summary the bet has to be placed until 17:05:58
    and then I went to make a deposit selected the payment method
    Entered all the data and made a deposit of U $ 800 at 17:06:55 the bank confirmed the payment
    (HOW WOULD IT BE POSSIBLE)
    (HOW CAN THEY GIVE A JUSTIFICATION OF THIS NOT TO PAY)
    Something impossible as they can give this excuse for a problem with their system !!
    unacceptable.
    3
    Ai left me with no bonus. and with my balance at the casino. I was blocked to enter the Casino
    I have pictures and screen recording!

    UNBELIEVABL

    1. MBC Writer says:

      Hi Ricador. Sorry to hear about your problems. Please send us full description of your issue with screenshots to [email protected] and we will contact the casino on your behalf and give our best to see this matter resolved.

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