Last updated: 11th February 2021
About Queen Play Casino
Queen play (also Queen Play) is another online casino brand owned and operated by Marketplay LTD, a Malta-based company. Launched in 2020, it is a sister site to Mr Play, the gambling site it shares many features with. Yet, at first sight, you will notice the biggest difference between these two. While Mr Play Casino targets the male audience with its hipsterish design, Queen Play focuses more on female players. Its logo consisting of the stylized letter Q with a crown and pink accents will appeal to the female audience for sure.
The gaming venue holds two licences. Its UKGC licence applies to the UK market, where it is operated by AG Communications Limited. For the rest of the world, the operator has obtained an MGA licence. These two reputable gaming authorities guarantee that the casino operates by industry standards and regulations. Players who join Queen Play Casino can enjoy hundreds of RNG and live casino games powered by some of the leading software suppliers.
This royal gambling destination does not disappoint in other aspects either, as it has a nice welcome bonus offer as well as exciting promotions you can make use of as a regular player. Also, if you wager real money on casino games regularly, you will benefit from a loyalty scheme enjoy a more rewarding gaming experience. Customers can choose from a wide array of currencies and banking methods to make transactions in a smooth and secure way. Unfortunately, just like its sister site, Queen Play does not offer 24/7 customer support, but more on it later.
- Languages: English, German, Finnish, Norwegian
- Restricted Territories (Bonuses): Sweden
Bonuses & Promotions
Whether you are a new or existing player, Queen Play will make sure that you feel welcomed. Here is a lowdown on the deals you can make use of at Queen Play Casino.
Welcome Bonus – €200 Bonus + 100 Free Spins: All new players who sign up with Queen Play and make a deposit of at least €10 will qualify for a 100% welcome bonus up to €200 plus 20 free spins. The rest of free spins can be redeemed in two next days in batches of 40 on two deposits of €20 or more. The welcome offer is subject to a wagering requirement of 35x the bonus. The maximum amount you can keep is capped at €500 and the bonus must be wagered within 21 days.
Seasonal Promotions: At the moment of writing this review, Queen Play offers several Christmas-themed promotions where players can join raffles and tournaments to win cash prizes, free spins, or valuable rewards like an iPhone 12 Pro or iPad Pro.
Exclusive Club: Whenever you wager real money on casino games at Queen Play, you will earn loyalty points and climb up the 6-tier ladder with each level granting a more rewarding gaming experience. Some of the benefits you can reap include free spins, extra bonuses, access to live tournaments, and more. A higher level means a lower reward point redemption rate and more rewards like monthly cashback. Once you reach the two top levels, you will enjoy express cashouts with higher maximum limits and have a personal account manager at your disposal.
Software & Game Selection
While Queen Play Casino does not offer sports betting like its sister site, it is home to a full range of casino games. They are organised into three main categories – Casino, Live Casino, and Scratch Cards. When it comes to the Casino section, here are the categories you will find in it.
- Featured Games
- Table Games
- All Games
The biggest downside to Queen Play’s Casino is the lack of subcategories, especially in terms of slot machines. All you get besides the general Slots category are Featured Games, New, and Jackpots. However, you can search the games by the provider using the search tab, which is not possible at Mr Play Casino. As for Jackpots, here you won’t find any blockbuster progressives like Mega Moolah or Mega Fortune, although titles from Microgaming and NetEnt are featured.
In the Table Games category, you will find RNG-operated casino classics and their most popular versions. Whether you are into Blackjack, Roulette or Baccarat, you can join virtual tables and enjoy a game variant to your liking. Some of them are Vegas Downtown Blackjack, Vegas Single Deck Blackjack, European and American Roulette. Furthermore, as icing on the cake, there are several innovative pre-recorded RNG live dealer-like table games such as Real Roulette with Sarati.
- Slots: 300+
- Blackjack: 7
- Roulette: 6
- Baccarat: 1
- Video Poker: 3
- Table Games: 14
- Progressives: 10
- Payout: Not reported
- Software: Microgaming, NetEnt, Play’n Go, NextGen, Blueprint Gaming, Big Time Gaming, Eyecon, NeoGames, SkyWind Group, Lightning Box, Aspire Global, Inspired Gaming
Live Casino Experience
Queen Play Casino is home to a plethora of live dealer games coming from two providers – Evolution and Authentic Gaming. However, when you enter the Live Casino section, you will see that Evolution-powered tables dominate. You can find the most attractive variations of Live Roulette, Blackjack, Baccarat, Poker, Sic Bo, and, of course, unavoidable live game shows.
Some of the most popular games include Lightning Roulette, Free Bet Blackjack, Infinite Blackjack, Baccarat Squeeze, Dragon Tiger, and Caribbean Stud Poker, among others. However, live game shows by Evolution are undoubtedly the most attractive live dealer games at the moment. And Queen Play Casino offers plenty of them. You can find Dream Catcher, Crazy Time, Monopoly Live, Deal or no Deal, and more. If you want an exclusive gaming experience, you can join VIP and private tables or join Roulette tables hosted by native dealers. The casino also features First Person games by Evolution, where you can enjoy the innovative versions of casino classics at RNG-operated tables and switch to their live casino versions using a single button.
Although the Live Casino section is full of the best Evolution live dealer titles, still there are a few games by Authentic Gaming. Of course, the offer had to include the best games like Blaze Roulette and 24/7 Live Roulette.
- Software: Evolution, Authentic Gaming
- Live Dealer Games: 180+
Although it supports fewer currencies than Mr Play, Queen Play still offers its players plenty of options when it comes to banking. Accepted currencies include EUR, GBP, USD, NOK, SEK, CAD, NZD, AUD, BRL, CLP and INR. Deposits of at least €10 can be processed through major credit/debit cards, popular e-wallets, including MuchBetter, bank transfer, prepaid card and some local payment solutions. All deposits are processed instantly, with the only exception being bank transfer payments that may take up to 5 business days.
The minimum withdrawal you can request at Queen Play is €10 while the maximum amount is limited to €7,000 per month, which may be low for high-rollers. However, if you progress up the loyalty levels, you will benefit from higher maximum limits and faster cashouts. Keep in mind that any withdrawal request of more than €2,300 will be additionally checked by the operator. If you choose any of the supported e-wallets, your funds will be paid out within 2 days, while withdrawals requested via credit cards or bank transfer may take up to up to 6 working days.
- Deposit Methods: Visa, MasterCard, Paysafecard, Neteller, Skrill, Bank Transfer, MuchBetter, Klarna, Trustly, ecoPayz, PayPal, Rapid Transfer, GiroPay, Sofort, Interac, AstroPayCard, Euteller, eps, CashtoCode
- Withdrawal Methods: Visa, MasterCard, Neteller, Skrill, Bank Transfer, MuchBetter, Trustly, ecoPayz, PayPal, Rapid Transfer, AstroPayCard
- Minimum Deposit: €10
- Minimum Withdrawal: €10
- Maximum cashout: €7,000 per month
- Currencies: EUR, GBP, USD, NOK, SEK, CAD, NZD, AUD, BRL, CLP, INR
It seems that all online casinos operated by MarketPlay LTD have the same customer support policy. It includes working hours between 8 am and 12 am CET. Available communication channels are live chat and the contact form on the website, so you won’t have to use your email to send a query. Before you reach out to get your answers from the customer support team, make sure to visit the FAQ section that covers the most popular topics and can be quite helpful.
- Business Hours: 8 am to 12 am CET
- Live Chat: Yes
- Email: [email protected], [email protected], Contact form
- Contact Phone: N/A
Pros / Cons
- Top software providers
- Live chat available
- 2 Licenses
- Full range of casino games including dozens of live dealer tables
- Fair bonus policy and lots of promotions
- Not much video poker games
- Low maximum cashout limits
- No 24/7 customer support
If Mr Play was designed with gentlemen in mind, Queen Play is the perfect gambling destination for all ladies who enjoy this form of entertainment. Though still young, the casino has a lot to offer in terms of games and bonuses and makes sure that your stay will be enjoyable and above all safe. There are certain downsides to it, like no 24/7 customer support or the lack of blockbuster progressive jackpots. We hope that the operator will soon improve these flaws so that players can enjoy their stay to the fullest. Obtaining licences from the two leading online gaming authorities is not an easy thing to do due to high industry standards, and Queen Play Casino has managed to do it. So far, it has lived up to our expectations in most aspects.