Last updated: 1st July 2019
CasinoClub is owned by Martingale Malta 2 Ltd, Malta-based operator that provides gambling services under B2B gaming service licence, issued by Malta Gaming Authority. The casino was launched in 2001 and can be loaded directly from your browser or downloaded and installed onto your PC. There are no special system requirements for downloading and installing the software – the size of the application is only 10.5MB and the entire set up will take no more than a few minutes. The installation is, of course, not obligatory – the players will still be able to enjoy CasinoClub offer and explore the platform in German and English language without going through the application setup.
As a site focused on the German and Austrian markets, CasinoClub offers a number of video slots that are extremely popular among German players, including Rich Wilde and the Book of Dead by Play’n GO. New account holders will be met with a welcome bonus package that the players can select themselves, depending on the gaming category preferences. Once inside the casino, the members will be able to browse through hundreds of games, filterable according to type, payout, and the software provider.
The advanced filters are combined with the well-designed interface that allows the site visitors to efficiently navigate across the platform, fund the cashier, check out the latest or the best-performing games, claim one of the CasinoClub promotions, or seek assistance. We will also reflect on other features of CasinoClub and check if the casino’s reputation of being one of the best Germany-oriented gambling sites is justified…
One of the first details that the player will notice about CasinoClub is the high payout rate that the casino offers. According to Gaming Labs International (GLI) that conducts CasinoClub software testing, the average return to the player percentage is 97.04% (across all categories). The games are licenced by MGA and the government of Gibraltar, RNG certified, and available to registered members only (no demo play is available to the site visitors).
In addition to more than a decent RTP, CasinoClub secures the members’ sensitive data by implementing the SSL-encryption technology, protecting the communication between the player’s browser and the casino server. Another layer of trust is added by the eCOGRA, which acts as the mediator and Alternate Dispute Resolution entity in case of any complaints. Although the German and Austria gamblers are the primary CasinoClub target, players from other countries can register as well – the full list of both accepted and restricted categories is provided under CasinoClub Terms & Conditions>National Regulations.
- Languages: English, German
- Accepted Territories: Austria, Belarus, Bosnia and Herzegovina, Croatia, Cyprus, El Salvador, Estonia, Germany, Gibraltar, Guatemala, Hungary, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mauritius, Mexico, Moldavia, Mozambique, New Zealand, Norway, Russia, Slovenia, Sri Lanka, Swaziland, Taiwan, Ukraine
Bonuses & Promotions
CasinoClub depositors will be able to choose between two welcome offers – Slots Bonus and Roulette Bonus. Depending on the selected package, the players will be able to use the bonus cash on all games or just the slots. Apart from matching your deposit, the casino will also award you with 15 Free Spins on your first login, followed with additional 85 bonus rounds which will be added immediately after your fund your CasinoClub cashier for the first time.
CasinoClub Welcome Bonus – Slots Bonus: If you opt for the Slots Bonus, your first deposit will be matched with 125% on all amounts up to €250. The minimum amount that will unlock the offer is €10 and the wagering requirements are set at 40x the deposit + bonus amount. The bonus cash bet is capped at 5% of the bonus total, and the rollover rate must be met within 30 days.
CasinoClub Welcome Bonus – Roulette Bonus: Roulette Bonus actually covers all games and if you claim this offer, your first deposit will be doubled. The new account holders are greeting with up to €250 bonus cash that can be wagered across all categories, with a €25 betting limit on Roulette and other table games. The wagering requirements are also set at 40x deposit + bonus total.
CasinoClub No Deposit Free Spins: 15 Free Spins are awarded to all the eligible members who claim the sign-up offer. The bonus rounds will remain valid for two weeks and before claiming the winnings generated from the bonus rounds, the players will have to meet x100 wagering requirements within 30 days.
CasinoClub The Club: The most loyal players can become CasinoClub VIP club members and partake exclusive club events or seek personal support from German-speaking representatives. The casino also features CasinoClub blog in the German language, documenting the most important industry news and VIP events.
CasinoClub Loyalty Points: Every €10 wager will be rewarded with 1 CasinoClub loyalty point which can be converted to bonus cash. The casino will often organize races with loyalty points cash prize pools, along with the ongoing or short-term free spins and reload promotions, launched on a regular basis.
Software & Game Selection
CasinoClub delivers an outstanding gaming platform, powered by 17 software providers: Amatic, Big Time Gaming, Core Gaming, Elk Studios, Evolution Gaming, Inspired Gaming, Lightning Box, NetEnt, NextGen, Play’n GO, Pragmatic Play, Red Tiger, Thunderkick, Win Studio, Playtech, Microgaming and Yggdrasil. The games are divided into 8 categories:
- Top Games
- Live Casino
Thanks to the advanced filters, the casino members can optimize the search, focusing on the games released by a certain developer, or listing only the releases with a pre-specified minimum bet (€0.01 – €1.00 per line). One can also zero-in on the games that carry a specific payout potential, as selected from the Max-Win drop-down menu:
- €5,001 – €20,000
- €20,001 – €50,000
- €50,001 – €100,000
Other filters include the number of paylines and reels.
Although most online casinos offer their games in practice-play mode for the site visitors, this is not the case with the CasinoClub. The games can only be launched by those who have completed the registration process and placed their first deposits. While this may be an inconvenience, the operator compensates the lack of demo play with a couple of perks that cannot be found in other casinos. Roulette players, for example, will be particularly pleased with the daily coupes reports (authentic and illustrated), which the users can print and download in PDF form.
The info sheet is attached to most of the games available on CasinoClub casino, with the description of the bonus features and the game’s structure. There is also a detailed map of the CasinoClub site, along with the full list of all the licenced games, a general overview of each category, and list of the top winners together with the info on the relevant amount, game, and date.
With a diverse and regularly updated gaming catalogue, the refined search filters will definitely be appreciated, especially if you know exactly what you are after. If, however, you would like to see what other players endorse, Top Games is the category for you as it contains the hottest games, such as Starburst, Vikings Go Berzerk, Bonanza, Great Rhino, Legacy of Egypt, etc. Keno and video poker games are available as well – there are 11 video poker variants (the quick link can be found at the bottom of the page), including Bonus Poker, Joker Poker, Tens or Better, Jack or Better, and Triple Ace Poker.
- Slots: 800+
- Blackjack: 7
- Roulette: 7
- Baccarat: 2
- Video Poker: 11
- Table Games: 6
- Progressives: 60+
- Payout: 97.04%
- Software: Amatic, Big Time Gaming, Core Gaming, Elk Studios, Inspired Gaming, Lightning Box, NetEnt, NextGen, Play’n GO, Pragmatic Play, Red Tiger, Thunderkick, Win Studio, Yggdrasil, Playtech, Microgaming
Live Casino Experience
The live casino lobby in CasinoClub is powered by Evolution Gaming, arguably one of the best gaming content suppliers in the industry, known for their substantial live gaming portfolio. Most of the tables are streamed from Evolution Gaming Malta, Latvia, and Canada studios, but the players will also be able to play at land-based casino tables located in Resorts Atlantic City, Grand Casino Roulette, Hippodrome, and Dragonara Casino in Malta.
The live casino dwellers will have plenty of tables to choose from, starting with the VIP variants with high betting limits, all the way to the native tables and less conventional live table editions, like Lightning Roulette, Blackjack Party tables, and Infinite Blackjack. The games can also be selected according to the table limits range and observed for a limited amount of time without placing a bet. The bets start at around €0.10 – €1.00 and can reach €15,000 – €25,000 on VIP/Prive baccarat or roulette tables.
- Software: Evolution Gaming
- Live Dealer Games: 35+
CasinoClub accepts all the standard payment methods, including Visa, MasterCard, GiroPay, Apple Pay, Paysafecard, Neteller, Skrill, MuchBetter, bank transfers, and Sofort instant bank transfer. The deposits can be placed in multiple currencies, however, the users of Apple Pay, MuchBetter, and Sofort will be limited to handling their transactions in euros. If you are not sure which of these methods to use for your CasinoClub-related payments, just visit CasinoClub Help Section, where each of the options is described in detail.
Withdrawals are usually processed within the same day unless the request is submitted after 17.00 CET. Identity verification will be required for all cumulative deposits that exceed €2,000, as well as for the withdrawal requests of over €500. The withdrawals do not seem to be limited, which also indicates that all progressive jackpots will be released in full.
- Deposit Methods: Bank Wire, Visa, MasterCard, GiroPay, Neteller, Skrill, MuchBetter, Paysafecard, ApplePay, Sofort, Trustly
- Withdrawal Methods: Bank Wire, Visa, MasterCard, Neteller, Skrill, MuchBetter
- Minimum Deposit: €10
- Minimum Withdrawal: €10
- Maximum Cashout: No limits
- Currencies: EUR
The customer support team at CasinoClub can provide assistance in English, French, and German. The agents are at your disposal every day from 8 AM to midnight CET, and can be reached via email ([email protected]), Live Chat and phone (+356 27 780 102). The members can also use the CasinoClub fax number in case a hard copy of the document needs to be submitted at short notice: +356 27 781 251
Complaints should be submitted in a written form and the casino staff is obligated to acknowledge the issue and provide a solution within 10 days. More complex issues will potentially take longer, but the staff will have to keep the plaintiff updated on the complaint status. Disputes are referred to eCOGRA ADR while problems that are not related to a gaming transaction should be directed to Malta Gaming Authority to [email protected] The players who would like to stay up to date with the CasinoClub promotional activity can follow the casino on social media. The operator has moderately active Facebook and Twitter pages, as well as a YouTube channel. Alternatively, one can simply subscribe for receiving the latest CasinoClub notifications (sent to the player’s email).
- Business Hours: 08.00 – 00.00 CET
- Live Chat: Yes
- Email: [email protected]
- Contact Phone: +356 27 780 102
- Fax: +356 27 781 251
Pros / Cons
- 15 No deposit free spins + 85 free spins
- RNG certified software and high RTP payout rate – 97.04%
- No payout limits
- Two different welcome offers – Roulette Bonus and Slot Bonus
- More than 700 slot, casino and table games
- Loyalty points awarded on every €10 bet
- Advanced filters that enable the players to filter the games according to the minimum stake, number of betways, maximum win, provider, supplier and structure
- Hight wagering requirements – 40x for bonus cash and 100x for free spins
- No-demo play option
- No 24/7 customer support
Apart from certain territorial restrictions, CasinoClub has all the elements of becoming a player’s go-to online gambling platform. The users will be able to launch the casino directly from their browsers or install it as a PC application, choose between hundreds of games, and even optimize their search by utilizing advanced search filters (that are, sadly, yet to become an online casino standard). On the downside, there is no fun-play mode and not all European players will get to enjoy the competitive CasinoClub offer, but players from Germany and Austria will be treated like royalty. Still, the advantages of a diverse gaming catalogue, user-friendly interface, multilingual support, and fast withdrawals definitely outweigh any potential objections that a player may have.