Last updated: 24th June 2019
Betway casino was launched in 2005 under the ownership of Betway Limited, a Maltese operator regulated by the UK Gambling Commission and Malta Gaming Authority. Apart from being licenced by the most respected regulators in the industry, Betway is also a member of ESSA (European Sports Security Association), an organization dedicated to preserving the integrity of sports betting. As a part of ESSA’s corruption deterrence system, Betway has the authority to suspend any market until the responsible sports federation clears the offer.
With the exception of the restricted territories listed below, Betway targets international markets and offers a wide range of live dealer, casino and slot games to the players across the globe. In addition to the UKGC and MGA gaming licences, Betway Limited gaming services are approved by the following authorities: Office of the Revenue Commissioners (Republic of Ireland), Belgian Gaming Commission, Danish Gambling Authority, AgenziadelleDogane e deiMonopoli (Italy), Secretaria de Gobernación (Mexico), Dirección General de Ordenación del Juego (Spain), and Spelinspektionen (Sweden). The residents of these countries will be referred to Betway sites with the relevant internet country code – .it, .be, etc.
In February 2015, Betway announced a partnership with West Ham United Football Club, becoming their principal sponsor. The so-called “Hammers” are not the only team supported by Betway Group, and the operator currently sponsors a number of teams and events, including horse races and counter strike tournaments.
The unique Flexi Bonus is what makes Betway particularly appealing to online gamblers, especially those interested in tables games and slots. The system allows the casino members to avoid the wagering requirements and get immediate access to their money, without any additional delays. As estimated by eCOGRA (independent and internationally accredited testing agency based in London), the average RTP value of games offered at Betway casino is 96.05%; according to the agency’s report the casino is fully in line with the industry standards, providing fairness tested games and handling the member’s data under IDPC (Information and Data Protection Commissioner) supervision.
- Languages: English, Danish, German, Spanish, Finnish, French, Italian, Norwegian, Portuguese, Russian, and Swedish.
- Restricted Territories: Afghanistan, Angola, Argentina, Australia, Belize, Bolivia, Bosnia and Herzegovina, Bulgaria, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, France and its outlying territories, German state (Bundesland) Schleswig-Holstein, Ghana, Greece, Greenland, Guatemala, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iran, Iraq, Israel, Kenya, Lao People’s Democratic Republic, Lithuania, Myanmar, Nicaragua, Nigeria, North Korea, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Portugal, Romania, Russia, Singapore, Slovenia, Slovakia, South Africa, Sri Lanka, Switzerland, Suriname, Syria, Thailand, Trinidad & Tobago, Tunisia, Turkey, Uganda, Uruguay, USA and its outlying territories, Vanuatu, Venezuela or Yemen
Bonuses & Promotions
As a new Betway account holder, you will start with the Blue loyalty tier which will be upgraded as soon as you accumulate enough points. The more you wager, the higher you’ll climb, going through Bronze, Silver, Gold, and Platinum membership levels, and eventually reaching the top, Black tier, with dedicated customer support, invites to VIP events, special promotions, etc.
Betway Welcome Bonus: The first three qualifying deposits will be met with bonus cash, which will be instantly loaded on the player’s account. The minimum amount that will trigger Betway’s welcome bonus is €20 and the total value of the offer is €1000:
- 1st deposit – 100% up to €250
- 2nd deposit – 25% up to €250
- 3rd deposit – 50% up to €500
Although bonus cash can be used for sports betting, Betway has a separate welcome offer for sports bettors, valid for the UK and Ireland residents only.
Betway Sports Free Bet Welcome Offer: To claim the free bet, the newly registered members will need to deposit at least £10 using their PayPal, debit or credit card. The maximum value of the bonus is limited to £30 and the maximum free bet payout can reach £20,000.
The short-term promotions are listed under the dedicated tab, and the players will often be able to redeem bonus spins, extra loyalty points or more free bets.
Software & Game Selection
Betway casino has several sections, separating the sportsbook platform from the casino games, live dealer tables, and esports. The actual games are classified according to the type, release date, and popularity, dividing the offer into the following categories:
- Retro Slots
- Live Casino
- Tables and Cards
- Video Poker
The players will also be able to save their favourite games, revisit the recently played editions or check the latest arrivals, tagged as new and featured under a separate category. Unfortunately, the games are not available in demo mode and only the depositing members will have the full access to the entire Betway offer.
The lack of the advanced filtering system is another drawback, and the players will not be able to narrow down their search while exploring the categories. Considering the number of releases, this is extremely inconvenient, especially if you are interested in specific software developers, volatility, or table limits. There is, however, a list of games with a corresponding RTP value for each title (available via the quick link, at the bottom of the page). The return to the player percentage rate across the casino categories is determined by eCOGRA and included in the report – 94.76% for slots, 97.62% for tables games, and 98.54% for poker games.
The casino runs on Microgaming software and can be accessed directly from the player’s browser or downloaded as a mobile app (compatible with both iOS and Android devices). Despite the limited number of providers, the selection and diversity of games are far from disappointing; there are close to 100 classic slots, more than 20 video poker variants, and dozens of RNG table games.
- Slots: 500+
- Blackjack: 25+
- Roulette: 10+
- Baccarat: 4+
- Video Poker: 20+
- Table Games: 20+
- Progressives: 15+
- Payout: 96.05%
- Software: NetEnt, Microgaming
Live Casino Experience
Live casino at Betway is powered by Evolution Gaming, one of the leading live software developers in the industry. There are 7 categories that the members can explore inside the live lobby, including the branded Betway Lounge with blackjack and roulette tables, and the Game Shows section with Monopoly Live, Deal or No Deal, Lightning Roulette, Dream Catcher, and Football Studio.
The most popular games can be found in the Top Games section while roulette, blackjack, poker, baccarat and sic bo have their own categories. Blackjack tables are the only ones that can be filtered by the betting limits, which range between €0.50 – €10,000. The same filtering option is not available in other categories – instead, the limits are displayed across the thumbnail image.
- Betway Lounge: €0.50 – €2,000
- Roulette: €0.10 – €1,000
- Baccarat & Sic Bo: €0.20 – €15,000
- Blackjack: €0.50 – €10,000
- Game Shows: €0.10 – €15,000
As you can see, the betting range is wide enough to accommodate different types of bettors, from casual players to high rollers who are accustomed to large-scale betting.
- Software: Evolution Gaming
- Live Dealer Games: 90+
Betway accepts e-wallets, pre-paid payment cards, bank transfer, credit and debit cards. The minimum deposit is €10, or €20 if you would like to claim the casino’s welcome bonus. The minimum withdrawal is also €10, while the maximum is not defined. The operator does, however, limit the withdrawals of the winnings generated from non-deposit bonuses to €50. Also, there is no mention of the operator’s policy regarding progressive jackpot payouts, which is why we would have to assume that no restrictions are applied.
The payout requests are processed in 1 to 3 days, and the settlement time depends on the payment methods. E-wallets are the fastest option with 0-24 hours processing time while card transactions can take up to 5 business days.
- Deposit Methods: Visa, MasterCard, Maestro, Bank Transfer, EcoPayz, EntroPay, Neteller, PayPal, Paysafecard, Skrill, MuchBetter
- Withdrawal Methods: Visa, MasterCard, Bank Transfer, EcoPayz, EntroPay, Neteller, PayPal, Skrill
- Minimum Deposit: €10
- Minimum Withdrawal: €10
- Maximum Cashout: Not reported
- Currencies: GBP, EUR, USD, CAD
General inquiries and questions should be sent to [email protected] In case of a complaint, the players can use one of the following addresses:
The casino staff will strive to resolve all issues within 10 days. Those who find the solution unsatisfactory can forward the complaint to the operator’s Alternative Dispute Resolution bodies – eCOGRA (for casino-related claims) and IBAS (for sports betting issues).
If you would rather talk to a representative, Live Chat is available from 09.00 to 01.00, whereas the phone lines are open around the clock.
- UK – 0808 238 9841
- Ireland – 1 800 932 847
- Canada – 1 877 811 2604
- International players – 44 808 238 9841
For some reason, the contact details mentioned above – with the exception of email addresses – are very difficult to find on the Betway site. It appears that some sort of territorial restriction exists, preventing the residents from certain countries to access the live chat or locate the phone numbers – even the international one.
- Business Hours: 09.00 – 01.00
- Live Chat: Yes
- Email: [email protected]
- Contact Phone: Yes
Pros / Cons
- Flexi Bonus system that allows immediate withdrawals (if you forfeit the bonus cash)
- Two ADR entities – IBAS and eCOGRA
- Exceptional selection of slots and live casino games
- No demo mode available
- High wagering requirements – 50x
- Free Bet welcome offer only available to players from UK and Ireland
Generally speaking, Betway is a pretty decent online casino, although certain inadequacies cannot be disregarded, and the operator definitely stands for improvement. The site layout could use a major overhaul as the lack of search filters (in combination with the size of the offer) prevents effective navigation. Not to mention the fact that contact details and the live chat service are almost impossible to find. The Help page is really not that helpful and the casino is not clear about jackpot withdrawal policies or limits, which could potentially lead to some unpleasant surprises. It should also be mentioned that the Flexi Bonus system is a nice touch, but it comes with a price of forfeiting the bonus cash.