bwin Casino

Last updated: 12th March 2021

About bwin Casino

bwin is an online casino and sportsbook operated by ElectraWorks Ltd, a GVC Holdings subsidiary. Launched back in 2001, the site operates under the UK Gambling Commission and the Government of Gibraltar gaming licences, which enable the operators to provide remote gambling services to the players across the world (with a strong focus on the players in Germany). Also, the casino holds the Malta Gaming Authority licence, granted in 2019.

The site can be loaded in more than dozen languages, including German, Swedish, Italian and Spanish – to choose the preferred language, just scroll to the bottom of the page and select one of the options from the drop-down menu. The language settings can also be changed after downloading bwin Casino app (available on-site and App store) or downloaded to the user’s desktop. At the same time, bwin Casino can be loaded and played directly from the player’s browser, but if you do decide to install it, you will at least need to run Windows 2000, XP, Vista, 7 or up.

After the initial enthusiasm, a feeling of disappointment will follow once you learn that bwin does not offer any welcome bonuses at the moment. There are, of course, promotions attached to both the casino and the sportsbook platform, but if you have expected any deposit matches, you’ve definitely come to the wrong place. Still, decent bonuses do exist and although the deposit match is not one of them, short-terms deals are offered on a regular basis.

In addition to hundreds of games and more than 30,000 sporting events, bwin also provides a well-rounded live casino platform, delivered within a safe gambling environment and across eCOGRA and iTechLabs tested software. Reliable security measures are also applied to protecting the members’ sensitive data and all the communication between the player’s web browser and the casino server is encrypted (the operates employs VeriSign encryption technology). Moreover, the operator is also monitored by EGBA (European Gambling and Betting Association) and ESSA (European Sports Security Association).

Even though GVC Holdings holds EGR Operator of the Year Award (2018), certain company’s failings should be mentioned, for the sake of transparency. In February 2018, the UK Gambling Commission fined GVC Holdings after detecting irregularities in their adds for free bets and bonuses at bwin casino.

The operator (ElectraWorks) was issued with a warning and £350,000 financial penalty due to the “breach of conditions relating to marketing and advertising”. According to the Decision Notice issued by the UKGC, a player made a formal complaint regarding one of the advertisements on bwin casino, which was subsequently removed, but not before drawing attention to a few more breaches of the SRCP (Social Responsibility Code of Practice Provisions) code on several GVC websites. The appropriate actions were taken, and the operator has removed the compromising content.

• Languages: English, German, Italian, Spanish, Swedish, French, Greek, Polish, Danish, Hungarian, Russian, Croatian, Slovakian, Roman, Turkish, Slovenian, Bulgarian.
• Restricted Territories: Australia, India, the United States of America, Finland, Singapore, Greece, Portugal, Latvia, Somalia, and Turkey.

Bonuses & Promotions

As mentioned, the new account holders at bwin Casino will not be greeted with the deposit match offer, but there are other promotions that will keep you engaged. According to certain sources, this was not always the case and up until last year, the players were able to opt-in for 100% deposit match of all amounts up to £200. The welcome package is no longer available, as confirmed by the member of the casino customer support team. There are, of course, other alternatives and the players will either be able to opt-in for one of the promotions under the dedicated sections (Promotions & News or Special Offers). At the moment of writing this, the following campaigns are running – Lucky Spins, Easter Egg Hunt, Daily Golden Scratch Card, and Hi-Lo. Instructions on how to claim the offers can be found on My Promotions page.

bwin Lucky Spins: Bwin Casino rewards all their customers with a special daily bonus that ranges from 3 to 200 free spins, depending on the amount of their deposit. Bwin Free Spins are awarded on Book of Horus slot game and are only valid for 24 hours. Any free spins winnings are paid as a casino bonus and are subject to playthrough requirements. Please check bwin welcome bonus terms and conditions for more information.

bwin Easter Egg Hunt: Seasonal promotion during which the players go on a hunt for hidden bonuses, potentially winning up to 10x their bets. The offer is attached to the live dealer blackjack and roulette tables, and the players who win the0 roulette bet or draw a bonus card in a blackjack session will instantly multiply the value of their bet. The maximum value of the bonus is £500 and the offer is subject to 35x wagering requirements.

bwin Daily Scratch Card Promotion: All casino members who submitted at least one deposit are eligible for the Daily Scratch Card offer. To claim the bonus, one will need to opt-in and click on the card to reveal the prize – if any.  A new scratch card can be redeemed every day (until the end of the promotion) unlocking free spins, deposit bonuses, no-deposit bonuses, cash bonuses, free bets, etc. A Scratch Card will remain valid for 24 hours before a new one takes its place.

bwin Hi Lo: This offer is also open to the players who submitted at least one deposit – if you are eligible, the notification window will pop up as soon as you log into your BWin account, prompting you to play the card game and get a reward for any 3 consecutive wins. The following can be won in the Hi Lo game:

• No-deposit live dealer bonus
• No-deposit casino bonus
• Deposit Free Spins
• Casino Free Spins
• Bet-get bonus
• Casino Deposit bonus
• Cash
• Free Bet

“Duds” also exist and in some cases, you may not reveal a prize at all.

Wagering requirements are applied to all the bonuses (unless stated otherwise) and almost all games contribute to meeting them:

• Slots, Progressives, Scratch Cards, Keno (regular and Jackpot Keno), HiLo, Instant Win, Racing, and Money Wheel – 100% contribution rate
• Jackpot 6,000, Jokerizer, Starmania, Jolly Roger Mobile, Hall of Gods, Spellcast, White Rabbit, Beat Me, Prissy Princess, Joker Poker MH, and Zombies – 50% contribution rate
• Roulette (both live and virtual) and Virtual Sports – 20% contribution rate
• Blackjack, Live Blackjack, Live Dealer Texas Holdem, Table Casino, Live Dealer Jackpot – 10% contribution rate
• Craps (Table Casino), Baccarat, Live Baccarat, and Poker Tables Games – 5% contribution rate
• Blood Suckers, Kings of Chicago, Dead or Alive, Tower Quest, Tarzan, Triple Chance HiLo, TXS Holdem Professional Series Low Limit – 0% contribution rate

Software & Game Selection

bwin casino is divided into 7 main lobbies: Sports, Live Betting, Virtuals, Games, Casino, Live Casino, and Poker. Once you select the “Games” section, the following categories will be revealed:

• Slots
• Premium
• Table Games
• New Games
• Exclusives
• Jackpots
• Instant Win

Even though the selection of games is massive, the casino does not offer any filtering system that would make your search easier. For example, you will not be able to browse the offer according to the developer, variance, or similar parameters. Truth be told, enabling the members to sort the games by the provider is not really necessary in this casino, since most of the releases are coming from NetEnt, Microgaming, Yggdrasil, Pragmatic Play, and Elk Studios.

What does work to bwin’s advantage is the downloadable software and three mobile platforms that will be truly appreciated by the players who prefer doing their gambling on smartphones and tablets. bwin Mobile Sports, Mobile Casino, and Mobile Poker can all be launched directly from your mobile device browser or installed as an Android or iOS app. It should be underlined that a separate set of promotions can be found inside the Poker lobby, including 40% cashback, prize pools, and tournaments. The How to Play section is particularly handy if you are a poker beginner; located next to Tournament (with the time table of the future events), this section contains all the information that you will ever need about Texas Holdem rules, hand rankings, and betting basics.

While browsing the Games lobby, you will notice that the most popular games and the latest releases are displayed at the very top. The casino members will also be able to separate their own personal favourites from the rest of the offer by clicking on the star icon at the bottom of the gaming screen. This will automatically bookmark the game and store it under the Favourites section. Occasionally, the casino will feature certain releases according to the season, popularity, performance, etc. If you are not sure where to start (which is understandable, considering the number of available games), you can always refer to the Premium category with bwin’s top picks or try one of the bwin’s favourite slots for that week.

As you can see, the games are organized into more specific groups, but the layout seems a bit crowded and squeezed together. In our personal experience, these types of casinos are not what you may call the most user-friendly platforms in the world, and to make the matters worse, the games cannot be loaded in the demo play mode – not even if you are a registered member. On the upside, the operator performs the RNG and RTP tests regularly and the players will be able to see the monthly reports on the System Fairness page.

• Slots: 2,500+
• Blackjack: 25+
• Roulette: 30+
• Baccarat: 3+
• Video Poker: 5+
• Table Games: 50+
• Progressives: 140+
• Payout: 96.59%
• Software: Microgaming, NetEnt, NextGen, Bwin.party, Electracade. 1×2, Jadestone, GTech G2, Amaya, Yggdrasil, Elk Studios, Lightning Box, Pragmatic Play, Fuga Gaming, Evolution, Playtech.

Live Casino Experience

Live dealer platform at BWin casino is powered by Evolution and Playtech, whose lobby consists of the following “floors”:

• Featured
• Live Roulette
• Live Blackjack
• Unlimited Blackjack
• Other Games

Top Games is where the most popular Evolution tables are placed, such as the legendary Dream Catcher, recently launched Craps Live, Monopoly Live, incessantly popular Lightning Roulette and dynamic Football Studio. Roulette and Blackjack tables with higher limits are in the Clubhouse and Highstakes sections, where a single bet can amount to £25.000. Also, you can find exclusive titles like Black and Yellow Roulette or Clubhouse Roulette.

If you are looking for the more affordable alternatives, visit the Roulette, Blackjack or Game Shows categories. The bets there start at £0.10 – £1.00 and go over £2,500, per round, which makes these games equally suitable for those who enjoy pressing the bets as well as the players who are on a budget. The Blackjack section will even allow you to filter the games according to the betting limits, by using the filter bar at the top.

Unlimited Blackjack category includes Infinite Blackjack and Freebet Blackjack by Evolution, together with Quantum Blackjack Live and All Bets Blackjack from Playtech.

Alongside Evolution, the live casino is packed with top-notch live dealer titles from Playtech as well. So, you’ll find innovative live dealer slots such as God of Storms and Buffalo Blitz, the new game show Adventures Beyond Wonderland, and all sorts of roulette, blackjack, and poker games. Playtech has exclusive bwin games too, Elevation Blackjack and Elevation Room among others.

• Software: Evolution, Playtech
• Live Dealer Games: 100+

Banking

bwin offers an excellent choice of deposit methods, with the full list available below. Withdrawal options will depend on your location – a lot of the methods listed above can be used both for withdrawals and deposits. The processing time is 24 to 72 hours and the amount that can be released in a single transaction is £20,000 a month. The deposit limits are £10 – £2,000 or any other amount that the members set as their personal limit.

Keep in mind that if you reside in the UK, from 15th July 2020 you are not allowed to deposit funds using debit or prepaid cards issued by a Money Service Business (MSB) like Transferwise, N26 or Post Office Travel Cards.

• Deposit Methods: Abaqoos, Apple Pay, Boleto, CashtoCode, eMONEYSAFE, Luxon Pay, MuchBetter, Profee, AstroPay, EcoPayz, GoPlay, Bank Wire Transfer, Diners Club Card, Electronic Transfer, Eps, Fast Bank Transfer, Giropay, iDebit, InstaDebit, Instant Banking, Maestro, MasterCard, Mister Cash, Moneta, Neteller, PayPal, Paysafecard, Przelewy24, Qiwi, Skrill, Sofort, Trustly, Web Money, Ticket Premium, Visa
• Withdrawal Methods: Profee, Trustly, Fast Bank Transfer, Maestro, MuchBetter, PayPal, Visa
• Minimum Deposit: £10
• Minimum Withdrawal: £10
• Maximum Cashout: £20,000
• Currencies: ARS, BGN, CHF, DKK, EUR, GBP, HRK, HUF, MXN, NOK, PLN, RON, RUB, SEK, TRY, USD

Customer Support

bwin customer support is available 24/7 and can be reached via phone (00442039380862), online form, and live chat. If you have a complaint, it should be forwarded to [email protected]

The deadline for resolving the problem is 8 weeks and if the plaintiff is not happy with the outcome, the complaint can be escalated to the Alternative Dispute Resolution service eCOGRA.

• Business Hours: 24/7
• Live Chat: Yes
• Email: [email protected]
• Contact Phone: 00442039380862

Our Verdict

The reputation of bwin casino is somewhat stained after the entire affair with the SRCP code breach, however, the incident has clearly shown that the UK Gambling Commission is doing its job properly. The operator did not take long to react, and the advertisements were removed immediately, which indicates that GVC Holding is willing to abide by the rules (eventually). That aside, bwin has plenty to offer in terms of promotions and games, which are diverse enough to keep the players engaged for a long time.

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