Untold Casino

Last updated: 23rd April 2019

About Untold Casino

Untold Casino is a new online casino, launched by Viral Interactive Limited in 2018. It represents the young blood in the industry, the new generation of casino sites with striking designs and complete backstories that go with them. What is more, they have a wide range of games to support the entire concept and strive to secure efficient services for its users when it comes to any kind of interaction. Our Untold Casino review will look into all the relevant traits of UntoldCasino.com, starting with bonuses and software to banking and support. 

Untold’s operator, Viral Interactive, is a company based in Malta. The firm has managed to secure an MGA license to operate remotely and offer gambling items and gambling-related services to end customers. In addition, Untold Casino benefits from a license issued by the Swedish Gaming Authority, and one issued by the UKGC. Aside from operating under strict legal supervision, Untold Casino collects data through a secure server (SSL), handles it in encrypted form and guarantees that players and payers need not worry when it comes to security and data protection. Aiming to motivate its customers to gamble responsibly, Untold online casino offers helpful features such as self-exclusion, time-out and limits management. 

Untold Casino background

Appearance-wise, Untold Casino is modern and cool, sporting dark undertones and a predominantly purple colour scheme. Judging by Lord Untold, the casino’s mascot (he prefers to be seen as the protector of the casino), punk is not dead. The time is right for Mohawk hairstyles, extreme clothes and dice earrings. The overall vibe of the site is – take some risk, and it might pay off. 

Since Untold Casino is a new kid in town, we can’t talk much of its reputation in the industry. It has yet to establish one. So far, the brand has demonstrated a radical approach to online gambling through a massive range of available games, cooperation with multiple proven providers, rocking promotions and dedicated assistance. 

  • Languages: English, Swedish, Finnish
  • Restricted Territories: Afghanistan, Algeria, Angola, Bahrain, Cambodia, Cuba, Ecuador, Eritrea, Ethiopia, Guyana, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lao, Libya, Malaysia, Mauretania, Mauritius, Morocco, Myanmar, Namibia, Nicaragua, Nigeria, Norfolk Island (Australia), North Korea, Oman, Pakistan, Panama, Papua New Guinea, Philippines, Qatar, Russia, Rwanda, Saudi Arabia, Somalia, South Sudan, Sudan, Syria, Tunisia, Uganda, United Arab Emirates, Yemen, Zimbabwe, Albania, Australia, Belgium, Bulgaria, Czech Republic, Cyprus, China, Denmark, Dutch Caribbean, Estonia, France, Gibraltar, Hungary, Hong Kong, Italy, Latvia, Lithuania, Mexico, Montenegro, Poland, Portugal, Romania, Singapore, Slovakia, Spain, Turkey, United States and its dependencies, military bases and territories.

Bonuses & Promotions

Promotions and bonuses at Untold Casino are quite sensational, although their terms and conditions can get a bit complicated to decipher. The casino is transparent about all the relevant aspects of a given offer, it’s just that there are so many of them, and some are dedicated to particular groups of players, so you can understand how one might get lost while trying to interpret all the information given on the site. There are excellent bonuses up for grabs, no doubt about it. Apart from continuous bonuses, there are numerous promotional campaigns targeting slot lovers, and also a refer-a-friend bonus.

Standard Welcome Bonus: Most new players at Untold Casino are given a chance to claim a three-tier welcome bonus. They will receive a 100% match bonus on first payment up to €250. For their second and third deposit, they will get another 50% up to €250 bonus on each occasion. To qualify, players need to register an account and make a deposit of at least €20, or currency equivalent. Wagering requirements apply.

Welcome Bonus UK Players: A unique offer available solely to bettors from the UK. Untold Casino offers UK players a 100% bonus up to £200 on their first deposit that has replaced the previous Bonusback offer.  Wagering requirements apply. 18+.

Live Casino Welcome Cashback: Those looking to invest in live casino games are also welcomed warmly and generously by Lord Untold. Should you sign up and play your first three deposits at the live dealer section, Untold Casino will repay you with a 30% cashback bonus up to €333. Contact support to claim the cashback. 

The Ranks – VIP Scheme: Untold Casino benefits from an elaborate VIP program, within which Ye Olde Untold, Lord Untold’s uncle, will assign players ranks and oversee all the perks and treats that they start earning as VIP members. There are five ranks: Wanderer, Explorer, Knight, Champion and Legend, each with different privileges (fast withdrawals, free withdrawals, email promotions, exclusive gifts etc.).

Software & Game Selection

Okay, so you grabbed as many bonuses as you can carry. What is there to play at Untold Casino? Well, let’s just say that the stories of its huge game offer are still untold. There are over 1,900 games overall on the platform, and around 1,800 are just slots. Enter the casino and you will be dazzled by the offer of video slots, table games, jackpots, video poker machines and classic slots on display. If you’re afraid you might overspend, you can try out some games in demo mode to ease the excitement.

An array of well-known software providers supplies the Untold casino lobby, while there are also several smaller studios present, looking to expand their distribution. You can count on seeing games made by NetEnt, Microgaming, Betsoft, NextGen, Big Time Gaming, Pragmatic Play, Yggdrasil and Rabcat, among others. In a collection as extensive as this one, there are a lot of popular titles. We’ll name a few: Book of Dead, Mermaids Millions, Jungle Jim El Dorado, Reactoonz, and Pixie Wings. Want to try your luck at some of the available progressive jackpots? Sure, the biggest prizes are hidden on the reels of Empire Fortune, Joker Millions and Mega Moolah.

Untold Casino Software and Game Selection

Table games include sought-out versions of blackjack, roulette, baccarat and poker. Sonya Blackjack is available, as well as Casino Hold’em, European Roulette With Track Low and High, Gold Baccarat and Roulette Crystal. There are less than a dozen video poker games, oddly divided among the Table Games section and the Video Poker section – seems like an overlapping problem in the site’s configuration.

Thanks to a fully optimized mobile version, you can carry Untold Casino in your pocket if you want. There’s no need for any downloads, as the site is entirely built on HTML 5 and delivers brilliant performance via regular mobile browsers. 

  • Slots: 1,800+ 
  • Blackjack: 5 
  • Roulette: 12 
  • Baccarat: 4 
  • Video Poker: 9 
  • Table Games: 26 
  • Progressives: 24 
  • Payout: 96.29%
  • Software: NetEnt, Microgaming, Betsoft, NextGen, Big Time Gaming, Play’n GO, Pragmatic Play, Genesis, GameArt, Yggdrasil, Rabcat, Booongo, Old Skool Studios, Betsoft, iSoftBet, Endorphina, Habanero, Cryptologic, Foxium, Mr Slotty, Elk Studios

Live Casino Experience

Live dealer games have become imperative in the online gaming world. Having this in mind, Lord Untold is happy to bring the action straight from real casino tables to your home. He boasts 100 live dealer tables and a diverse offer of baccarat, blackjack and roulette games hosted by qualified and amicable dealers. Evolution Gaming is the supplier of choice for the live casino suite, and all the most popular products from the leading provider are featured in the Untold live lobby.

Untold Casino Live Dealer Games

You’re free to play French Roulette Gold, Lightning Roulette, Double Ball Roulette, Baccarat Squeeze, Casino Hold’em or Fortune VIP (Dream Catcher). Although table limits aren’t visible unless you grab a seat, you can see each of the games’ RTP by hovering over its thumbnail. The table limits ought to match the usual Evolution Gaming suite, meaning there are games for every pocket. Live games can only be played with real cash, but players can secure some extra funds by claiming the Live Casino Cashback offer.

  • Software: Evolution Gaming
  • Live Dealer Games: 100+

Banking

The range of available payment methods at Untold Casino should cover everything a player might need in regards to making deposits and requesting withdrawals. The users are given a choice and the privilege to enjoy convenient conditions for making payments and transferring money in and out of the casino, both through supported processors and accepted currencies. Note that some methods are restricted to specific geographical regions. For example, Untold Casino supports payments through Trustly, Visa and MasterCard, popular e-wallets, PaysafeCard, and MuchBetter.

Untold Casino Payment Methods

The only exception where you need to pay a deposit fee is with PaysafeCard. All other deposits and cash-outs are free. Withdrawal limits go up to a maximum of €7,000 per week and no more than €28,000 per month. Winnings from networked progressive jackpots aren’t limited. Depending on the method, withdrawals may take from 24h to 5 days.

  • Deposit Methods: Visa, MasterCard, Skrill, Neteller, MuchBetter, PaysafeCard, Trustly, ecoPayz, iDeal, eps, Safety Pay
  • Withdrawal Methods: Visa, MasterCard, Skrill, Neteller, MuchBetter, Trustly, ecoPayz, iDeal, eps, Safety Pay
  • Minimum Deposit: €10
  • Minimum Withdrawal: €20
  • Maximum Cashout: €1,000
  • Currencies: EUR, GBP, CAD, SEK, NOK, USD

Customer Support

To Lord Untold, each customer is a traveller who might need someone to resolve certain riddles and mysteries along the way. People entrusted with this noble task are Pathfinders, and you can make contact with them fairly easily. If you want to get an immediate response you can make use of the live chat service every day between 9:00 and 23:00 GMT. Beyond office hours, you and your fellow Untold Casino customers are free to ask for help via email support or the form on-site. The FAQ page is also available for quick consultations. 

  • Business Hours: 9:00 – 23:00 GMT
  • Live Chat: Yes
  • Email: [email protected]
  • Contact Phone: N/A
Pros / Cons
  • Awe-inspiring design and concept
  • Houses over 1,800 slots
  • Tailored bonuses and lots of promotions
  • Loyalty perks for VIP players
  • Progressive jackpots paid in full
  • Well-populated live dealer suite featuring 100+ tables
  • Slow withdrawals
  • No phone support
  • 9% fee for Paysafecard deposits

Our Verdict

One thing is certain – you will be entertained at Untold Casino. Whether you find everything you’ve been looking for in its huge gaming collection of over 1,900 titles or you keep adding more and more bonuses to your account every week, the site will always be able to impose its positive qualities. On a deeper level, there are some shortcomings such as the absence of phone support and instant withdrawals. Untold Casino was made for players who enjoy themed casinos and customised promotions. As it is still ranking as a newbie, we assume we’ll be hearing and reading a lot more about Untold Casino in the months to come. 

Untold Casino review & rating

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