Frank & Fred Casino
About Frank & Fred Casino
Frank & Fred is a spunky looking online casino launched in 2018 by PlayCherry Limited, a Malta-based operator regulated by Malta Gaming Authority. Apart from Frank & Fred, the PlayCherry manages around ten more gaming sites, providing Type 1 and Type 2 gaming services.
The offer at Frank & Fred Casino is a bit more homogeneous, as the operator does not offer any sports betting services on this particular site. Instead, the members will be able to enjoy slots, RNG casino games, and live dealer tables supplied by some of the most acclaimed providers on the market – Microgaming, Play’n GO, Yggdrasil, Evolution Gaming, etc.
Judging by the visual features, Frank & Fred may be targeting younger generations of players, with a more laid-back approach to online gambling. At the same time, the easy-to-navigate site layout will allow even those with minimal IT skills to find their way around the casino. The new players will start their membership at the Bronze tier and climb towards the more rewarding levels with every new bet. For a more customized experience, the players can change the language settings and explore the site in languages other than English. It should also be mentioned that the casino has a pretty short list of restricted territories, which definitely adds a competitive value.
- Languages: English, Suomi, Norwegian, Swedish, and Dutch
- Restricted Territories: Spain, Portugal, Hungary, Netherlands, Turkey, United States of America, Australia, France, Czech Republic, Croatia, Greece, Curacao, Netherlands Antilles, Denmark.
Bonuses & Promotions
The new Frank & Fred Casino members will be greeted with a spin on the NetEnt wheel and a bonus cash + free spins bundle. Additional bonuses can be unlocked on higher membership levels, including lower wagering requirements, faster withdrawals, and Super Spins (which have a higher value than the standard free spins).
Welcome Bonus: Once the registration process is completed, the members will become eligible for a spin on the NetEnt wheel, which can potentially result in up to 100 Free Spins. The next in line is the welcome bonus awarded on the first deposit – up to €250 bonus cash with 100 more free spins. The bonuses are subject to 35x wagering requirements, but the rate is reduced as you climb up the VIP ladder. Not all games have the same contribution rate, and some do not contribute at all:
- Video and classic slots: 100%
- Video Poker, Live Casino Games, and RNG table games: 10%
The Frank and Fred Lottery: Every weekly deposit will automatically qualify the player for the live-streamed prize draw which the contestants can watch on frankfredlottery.com (Tues-days, at 7 pm CET). In addition to the main cash prize winner, 10 runners up will be rewarded with 25 Super Spins on each draw.
Frank & Fred’s VIP Club: As entry-level members, the players are entitled to one Frank & Fred’s lottery ticket. The prizes become more valuable on higher tiers (Silver, Gold, Platinum, Diamond, and Black), and players at the top levels can claim the following perks:
- Tailored bonuses
- Personal account manager
- Extremely low wagering requirement (down to x1 for the Black level members)
- Super spins
- Mystery welcome gift
- Prioritized withdrawal
- Travel tickets and VIP events
- Free money offers, etc
Software & Game Selection
The gaming offer at Frank & Fred is divided into two main sections – Casino and Live Casino. There are additional subcategories that allow more focused search, and the casino games are further classified as:
- Most Popular
- Video Slots
- Jackpot Games
- Video Poker
- Table Games
The search tab is placed at the bottom of the casino page, but there are no advanced parameters which would enable filtering the games by provider, release date, or other characteristics. Demo play mode is available to the site visitors, while the registered member will have to deposit before launching the game.
Unlike the Video Slots category that stores hundreds of games, the progressive jackpot section hosts less than a dozen titles; still, all of the iconic slots are included and the jackpot hunters will be more than pleased with the offer: Mega Joker, Jackpot Raiders, Mega Fortune, Empire Fortune, Mega Moolah, Holmes and the Stolen Stones, Ozwin’s Jackpots, Dr Fortuno, Divine Fortune, Joke Millions, and Hall of Gods.
The selection is somewhat better in the Video Poker section, where the players can choose between 18 variants, including Louisiana Double, All Aces, Jacks or Better Power Poker, etc. Finally, the Table Games category consists mainly of Blackjack and Roulette variants, with the exception of Patience, Caribbean Stud Poker, and Jack or Better by NetEnt.
- Slots: 1,000+
- Blackjack: 18
- Roulette: 15
- Baccarat: 8
- Video Poker: 18
- Table Games: 22
- Progressives: 12
- Payout: Not stated
- Software: Betsoft, Evolution Gaming, Microgaming, NYX, Extreme Live Gaming, NetEnt, Play’n GO, Yggdrasil
Live Casino Experience
Most of the live dealer tables at Frank and Fred Casino are streamed from Evolution Gaming studios and the developer’s partnering land-based casinos (such as Grand Casino in Baden in Switzer-land). There are four “lobbies” – Blackjack, Roulette, Baccarat, and Other Games – with an extra category that features the most popular tables: Dream Catcher, Deal or No Deal, Monopoly Live, Lightning Dice, Lightning Roulette, etc. The bets start at €0.1 and go up to €15,000, depending on the game.
Also, once inside the Evolution Gaming lobby, the players will be able to filter the Blackjack tables by the table limits (€0.50 – €5, €10 – €50, or €100 and up).
- Software: Evolution Gaming
- Live Dealer Games: 65+
Frank & Fred Casino supports e-wallets, prepaid cards, credit/debit cards, and bank transfers. The minimum deposit is €10, and the processing time is instant. 5% fee will be applied to Skrill, Neteller, and Paysafecard transactions.
The minimum withdrawal amount is €100,000, and no fees will be attached to the card or e-wallet transfers. Bank transfers, on the other hand, will be subject to additional transaction charges determined by the bank. Average processing time is around 72 hours, plus the settlement time which can take between 1 to 5 days, depending on the selected method.
- Deposit Methods: MuchBetter, Visa, MasterCard, Trustly, Zimpler, Skrill, Neteller, Paysafecard
- Withdrawal Methods: MuchBetter, Visa, MasterCard, Trustly, Skrill, Neteller
- Minimum Deposit: €10
- Minimum Withdrawal: €20
- Currencies: EUR
Frank & Fred support representatives can be reached via an online form, email or live chat. The casino also has Instagram, YouTube, Facebook, and Twitter accounts, which are regularly updated with the posts about the upcoming games or promotions.
In case of a complaint, the members can turn to Pardee Consulta, the operator’s Alternative Dispute Resolution service provider. The contact details can be found under Terms & Conditions or obtained from the casino representatives, who are ready to assist in English, German, Swedish, Finnish, and Norwegian.
- Business Hours: 10 am – 9 pm CET
- Live Chat: Yes
- Email: [email protected]
- Contact Phone: N/A
Pros / Cons
- Excellent 6-tier VIP program and lower wagering requirements at higher levels
- Frank & Fred weekly and monthly live-streamed lottery that can be replayed
- Excellent selection of RNG and live dealer casino games
- Multi-lingual support team
- No advanced search filters
- No 24/7 customer support
- A noticeable lack of keno, scratch cards or specialty games
Frank & Fred is a refreshing online casino that will not overwhelm you with features and “over the top” design. The operator is keeping it simple and despite a large number of games, the users will have no problem browsing the offer or finding the relevant information, mainly thanks to the well-organized navigation menu. The lack of advanced search filters is a minor inconvenience, but you can’t have all. Professional and helpful customer support adds bonus points to the casino’s overall rating, not to mention the active media presence (which, for some reason, a relatively small number of online casinos is maintaining).