Frank and Fred Casino
Last updated: 16th January 2020
About Frank & Fred Casino
Frank & Fred is a spunky looking online casino launched in 2018 by PlayCherry Limited, a Malta-based operator regulated by Malta Gaming Authority. Since its launch in July 2018, Frank & Fred Casino has been one of the fastest-growing white-label brands in the industry. After less than three months in operation, they hit the €2,000,000 deposit milestone. In late 2019, they decided to move their operations to The Mill Adventure Ltd. Migrating to the new platform ensured more freedom for the operator, enhanced performance and new opportunities including launching the casino into new regulated markets. On January 14 2020, Frenk & Fred Casino went live on the new platform with all player accounts migrated in accordance with MGA regulations.
The offer at Frank & Fred Casino is a bit more homogeneous, as the operator does not offer any sports betting services on this particular site. Instead, the members will be able to enjoy slots, RNG casino games, and live dealer tables supplied by some of the most acclaimed providers on the market – Microgaming, Play’n GO, Yggdrasil, NetEnt, etc.
Judging by the visual features, Frank & Fred may be targeting younger generations of players, with a more laid-back approach to online gambling. At the same time, the easy-to-navigate site layout will allow even those with minimal IT skills to find their way around the casino. The new players will start their membership at the Bronze tier and climb towards the more rewarding levels with every new bet. For a more customized experience, the players can change the language settings and explore the site in languages other than English. It should also be mentioned that the casino has a pretty short list of restricted territories, which definitely adds a competitive value.
Finland, Norway, Sweden and Germany are some of their biggest markets at the moment, but players from many other countries are welcome as well.
- Languages: English, Suomi, Norwegian, Swedish, and Dutch
- Restricted Territories: Austria, Australia, American Samoa, Belgium, Bonaire, Canada, Croatia, Curacao, Czech Republic, Denmark, East Timor, France (and its territories), Guadeloupe, Guam, Greece, Hungary, Israel, Italy, Martinique (French), Netherlands Antilles, New Caledonia, Poland, Portugal, Reunion (French), Saint Barthelemy (French), Saint Martin (French), Saint Pierre and Miquelon (French), Slovenia, Spain, The Netherlands, Thailand, Turkey, United States of America, Wallis and Futuna (French), or any other jurisdictions were registration and/or participation would be in conflict with any applicable laws or rules relating to Online Gambling.
Bonuses & Promotions
The new Frank & Fred Casino members will be greeted with a spin on the NetEnt wheel and a bonus cash + free spins bundle. Additional bonuses can be unlocked on higher membership levels, including lower wagering requirements, faster withdrawals, and Super Spins (which have a higher value than the standard free spins).
Welcome Bonus: Once the registration process is completed, the members will become eligible to claim one of the following welcome bonuses based on the country you are coming from:
- Norway Welcome Bonus: 100% up to 10,000 NOK + 300 Free Spins (minimum deposit 200 NOK/ maximum deposit 10,000 NOK; bonus wagering requirements 25x deposit + bonus/ free spins wagering requirements 35x)
- Finland Welcome Bonus: 100% up to €500 + 300 Free Spins (minimum deposit €20/ maximum deposit €500; bonus wagering requirements 25x deposit + bonus/ free spins wagering requirements 35x)
- Germany Welcome Bonus: 100% up to €500 + 300 Free Spins (minimum deposit €20/ maximum deposit €500; bonus wagering requirements 25x deposit + bonus/ free spins wagering requirements 35x)
- Sweden Welcome Bonus: 100% up to 1,000 SEK + 300 Free Spins (minimum deposit 200 SEK/ maximum deposit 1,000 SEK; bonus wagering requirements 25x deposit + bonus/ free spins wagering requirements 0x)
- ROW Welcome Bonus: 100% up to €500 + 300 Free Spins (minimum deposit €20/ maximum deposit €500; bonus wagering requirements 25x deposit + bonus/ free spins wagering requirements 35x)
The Frank and Fred Lottery: Every weekly deposit will automatically qualify the player for the live-streamed prize draw which the contestants can watch on frankfredlottery.com (Tues-days, at 7 pm CET). In addition to the main cash prize winner, 10 runners up will be rewarded with 25 Super Spins on each draw.
Frank & Fred’s VIP Club: As entry-level members, the players are entitled to one Frank & Fred’s lottery ticket. The prizes become more valuable on higher tiers (Bronze, Silver, Gold, Platinum, Diamond, and Black), and players at the top levels can claim the following perks:
- Tailored bonuses
- Personal account manager
- Extremely low wagering requirement (down to 10x for the Black level members)
- Super spins
- Mystery welcome gift
- Prioritized withdrawal
- Travel tickets and VIP events
- Free money offers, etc
Software & Game Selection
The gaming offer at Frank & Fred is divided into two main sections – Casino and Live Casino. There are additional subcategories that allow more focused search, and the casino games are further classified as:
- Most Popular
- Video Slots
- Jackpot Games
- Video Poker
- Table Games
The search tab is placed at the bottom of the casino page, but there are no advanced parameters which would enable filtering the games by provider, release date, or other characteristics. Demo play mode is available to the site visitors, while the registered member will have to deposit before launching the game.
Unlike the Video Slots category that stores hundreds of games, the progressive jackpot section hosts less than a dozen titles; still, all of the iconic slots are included and the jackpot hunters will be more than pleased with the offer: Mega Joker, Jackpot Raiders, Mega Fortune, Empire Fortune, Mega Moolah, Holmes and the Stolen Stones, Ozwin’s Jackpots, Dr Fortuno, Divine Fortune, Joke Millions, and Hall of Gods.
The selection is somewhat better in the Video Poker section, where the players can choose between 18 variants, including Louisiana Double, All Aces, Jacks or Better Power Poker, etc. Finally, the Table Games category consists mainly of Blackjack and Roulette variants, with the exception of Patience, Caribbean Stud Poker, and Jack or Better by NetEnt.
- Slots: 1,000+
- Blackjack: 18
- Roulette: 15
- Baccarat: 8
- Video Poker: 18
- Table Games: 22
- Progressives: 12
- Payout: Not stated
- Software: Betsoft, Microgaming, NYX, NetEnt, Play’n GO, Yggdrasil, Quickspin, Relax Gaming, Push Gaming, Blueprint, MaxWin, STHMLGaming, Sapphire, Stakelogic, Red Rake Gaming, Big Time Gaming
Live Casino Experience
Most of the live dealer tables at Frank and Fred Casino are streamed from NetEnt Live studios. Players can choose from a variety of Blackjack and Roulette tables, including those available in native languages. The bets start at €0.1 and go up to €15,000, depending on the game.
Also, once inside the Evolution Gaming lobby, the players will be able to filter the Blackjack tables by the table limits (€0.50 – €5, €10 – €50, or €100 and up).
- Software: NetEnt Live
- Live Dealer Games: 15+
Frank & Fred Casino supports e-wallets, prepaid cards, credit/debit cards, and bank transfers. The minimum deposit is €20, and the processing time is instant. 5% fee will be applied to Paysafecard transactions.
The minimum withdrawal amount is €20, and no fees will be attached to the card or e-wallet transfers. Bank transfers, on the other hand, will be subject to additional transaction charges determined by the bank. Average processing time is around 72 hours, plus the settlement time which can take between 1 to 5 days, depending on the selected method.
- Deposit Methods: MuchBetter, Visa, MasterCard, Trustly, Zimpler, Skrill, Neteller, Paysafecard, EcoPayz, CashtoCode, Wire Transfer, Sofort, Euteller, Siirto
- Withdrawal Methods: MuchBetter, Visa, MasterCard, Trustly, Skrill, Neteller, Zimpler, Euteller, Siirto, Wire Transfer, Paysafecard
- Minimum Deposit: €20
- Minimum Withdrawal: €20
- Currencies: EUR, SEK, NOK
Frank & Fred support representatives can be reached via an online form, email or live chat. The casino also has Instagram, YouTube, Facebook, and Twitter accounts, which are regularly updated with the posts about the upcoming games or promotions.
In case of a complaint, the members can turn to Pardee Consulta, the operator’s Alternative Dispute Resolution service provider. The contact details can be found under Terms & Conditions or obtained from the casino representatives, who are ready to assist in English, German, Swedish, Finnish, and Norwegian.
- Business Hours: 8.15 am – 2 am CET (Norway), 8.15 am – 1 am CET (Finland, Germany), 24/7 (Sweden)
- Live Chat: Yes
- Email: [email protected]
- Contact Phone: N/A
Pros / Cons
- Excellent 6-tier VIP program and lower wagering requirements at higher levels
- Frank & Fred weekly and monthly live-streamed lottery that can be replayed
- Excellent selection of RNG and live dealer casino games
- Multi-lingual support team
- No advanced search filters
- No 24/7 customer support
- A noticeable lack of keno, scratch cards or specialty games
Frank & Fred is a refreshing online casino that will not overwhelm you with features and “over the top” design. The operator is keeping it simple and despite a large number of games, the users will have no problem browsing the offer or finding the relevant information, mainly thanks to the well-organized navigation menu. The lack of advanced search filters is a minor inconvenience, but you can’t have all. Professional and helpful customer support adds bonus points to the casino’s overall rating, not to mention the active media presence (which, for some reason, a relatively small number of online casinos is maintaining).