Last updated: 22nd January 2020
About Casino Joy
Genesis Global Limited seems to have thought that the ever-evolving online gaming scene lacked joy, so they launched Casino Joy, their vision of the best place you can fuel your gambling passion with cheer and delight. The site went online in 2018, joining other successful brands run by the same operator (think Genesis Casino and Casino Gods, among others). Genesis casino sites are recognised for offering a warm and friendly environment and experience, sporting a massive game catalogue featuring the very best suppliers in the industry. Casino Joy is no different, except that its theme is more summery and breezy than what can be seen in its fellow websites.
The repertoire houses over 1,300 titles, including trending slots, RNG table games and live dealer options, with around 800 of them available on the mobile platform of the casino. Spreading bliss and joy through its pages, Casino Joy benefits from a Maltese gaming license, which is to be expected considering that its operator is based in Malta. However, the site also owns a UK license issued by the UK Gambling Commission so that British players can sign up and play safely and legally, as well as Swedish gambling license.
Aside from getting loads of plus points for the great game collection, this Genesis Global Limited Casino also pays attention to security, responsible gambling and dedicated support. You can make payments in over 20 different currencies using a variety of PCI compliant payment methods and all transactions are encrypted to protect your money and your personal data from prying eyes. Casino Joy’s responsible gaming policy provides self-help tools and easy access to helpful advice from institutions dedicated to treating problem gambling such GamStop.
- Languages: English, German, Finnish (Suomi), Norwegian, Swedish
- Restricted Territories: United States of America and its territories, France and its territories, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia, Greece.
Bonuses & Promotions
The new player welcome bonus at is indeed a bundle of joy, but you’ll be glad to know there are more promotional deals to look forward to. You can grab the live casino welcome bonus if you’re joining for the live casino lounge, or you can stick around and benefit from Rainbow Bonuses, weekend freebies and midweek match deposit rewards.
Welcome Bonus – €1000 + 200 Free Spins: A nice package that covers the first four bonuses. Alongside the first deposit bonus of 100% up to £/$/€ 200 + 200 free spins, the users can claim three more on their second, third and fourth deposit, like so:
- 2nd deposit – 50% up to £/$/€ 200 (bonus code WJOY2)
- 3rd deposit – 25% up to £/$/€ 300 (bonus code WJOY3)
- 4th deposit – 25% up to £/$/€ 300 (bonus code WJOY4)
Each of the four initial bonus deals requires a minimum deposit of £/$/€10 (Skrill and Neteller payments do not qualify). They also carry a 40x wagering requirement which must be met before any funds can be cashed out. When a new player makes the first payment, he or she will automatically receive 20 complimentary spins on Starburst. On the following 9 days, the remaining of the free spins will be awarded on the same slot, in sets of 20. The free spins are valid for 72 hours and you any winnings from them are capped at £/$/€ 100. Click here for full Bonus Terms & Conditions.
Live Casino Welcome Bonus: A 100% up to €100 live casino welcome bonus is also available and it’s to be used on live dealer games exclusively. After signing up, go to the cashier and make your first deposit while selecting the live casino bonus from the dropdown box. To be eligible to claim the bonus funds, players must deposit a minimum of €10 but should avoid using Neteller or Skrill. The same 40x wagering requirement applies.
Tuesday Pool Party: Make a minimum $10 deposit, selecting ‘I want a Bonus’ and choosing Tuesday Pool Party from the menu, and the Casino Joy will boost your balance by 25% up to €100. The offer is available every Tuesday and is subject to a 40x wagering condition.
A Freebie to start the weekend: Deposit and play throughout the week and you’ll automatically get a gift in your inbox every Thursday evening. To qualify for this promotional deal you need to have made a deposit within the past seven days. You will need to wager the bonus funds 40 times within 14 days before they can be converted to your real money balance.
VIP program: “Turning the everyday ordinary into something extraordinary.” That’s how the Casino Joy VIP treatment is described. Become a part of it and you will experience what it’s like having a dedicated account manager, participating in exclusive VIP events, receiving birthday presents and personalised emails, as well as holiday packages and special promotional offers.
Software & Game Selection
The gaming categories at Casino Joy are divided into several rooms so that players can pursue their preferences without having to go through the entire catalogue. Users can select among Slots & Jackpots, Live Casino and Casino Games, while also being able to access a Hit Games page and a Game Providers filter. Once inside one of these sections, they are able to navigate their way into subcategories like Video Slots and Classic Slots, or Roulette or Must Fall Jackpots. The titles on display are made by companies such as NetEnt, Play’n GO, Microgaming, Yggdrasil Gaming and Quickspin, but also Gamomat, Big Time Gaming and SkyWind.
Feature-loving slots players will surely enjoy a vast range of video slot machines packed with action and bonuses, particularly the hit titles like Book of Dead, Immortal Romance, Starburst, Mega Moolah, Bonanza and many, many more. There are also wonderful card games on offer, as well as roulette in numerous different versions, not to mention video poker machines and scratchies.
- Slots: 1,200+
- Blackjack: 20+
- Roulette: 15+
- Baccarat: 3
- Video Poker: 20+
- Table Games: 50+
- Progressives: 25+
- Payout: 97%
- Software: Microgaming, Evolution, NetEnt, NYX, Play’n GO, Yggdrasil, SkyWind, iSoftBet, Quickspin, Red Tiger, Big Time Gaming, Gamomat, Push Gaming, Relax Gaming
Live Casino Experience
The live casino department is powered by the most celebrated company in the business, Evolution Gaming. If you want your online gambling session to be as realistic as it would be if you visit a land-based casino establishment, this is where you should go to. The collection features more than a few variants of roulette, blackjack, baccarat and poker, as well as special live dealer games such as Dream Catcher, Football Studio, Deal or No Deal and Monopoly Live.
If you want to enjoy low-limit blackjack, for example, you can try your luck with Party Blackjack which accepts bets as low as €0.50 a hand. Caribbean Stud Poker can be played from €1 to €1,000 per round, so that should be both affordable and high enough for the big bettors out there who like to flaunt their card skills in front of the dealer.
- Software: Evolution Gaming
- Live Dealer Games: 80+
Most of the mainstream payment methods are supported by the Casino Joy cashier, so you won’t have to worry about options regardless of where you are based. Nevertheless, Casino Joy does offer some new banking tools, designed to make your transactions as convenient as possible considering the needs of a modern player. Aside from MuchBetter, you can count on PayPal, Skrill, Neteller and PaySafeCard, as well as on traditional Visa and MasterCard you’re probably carrying in your pocket right now. Your deposits will be processed without delay and without any fees. The minimum deposit required is €10 or the equivalent in your chosen currency. The maximum amount you can deposit at once is €5,000 (for most options, less for some).
Waiting on withdrawals is never pleasant, but this depends on the methods used to cash out. The waiting time is considerably cut short is you use virtual methods such as e-wallets, but if you go for Visa or MasterCard, withdrawals will take 1-3 business days (3-5 business days for online bank transfers). As published in within the terms and conditions, withdrawal transactions shall incur a processing fee of 2%, with a minimum fee of €1.00 or equivalent in the player’s chosen currency.
- Deposit methods: Visa, MasterCard, Maestro, PaysafeCard, Skrill, Neteller, ecoPayz, Trustly, Sofort, Boku, Euteller, Giropay, MuchBetter, Interac, Instadebit, Easy EFT, Jeton, EcoBanq, PayPal
- Withdrawal methods: Visa, MasterCard, Maestro, Skrill, Neteller, ecoPayz, Trustly, Sofort, Boku, Euteller, Giropay, MuchBetter, Interac, Instadebit, Easy EFT, Jeton, EcoBanq, PayPal, Bank Transfer
- Minimum deposit: €10
- Minimum withdrawal: €10
- Maximum cashout: €22,000 per month/€5,500 per week
- Currencies: USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH
The Casino Joy customer support team is trained to respond to any queries in a friendly and timely manner. It consists of professional casino representatives who will answer live chat messages and phone calls, trying to help with resolving any burning issues you may have. The site also has emails to which you can send questions or complaints if need be, but we believe it is unlikely you’ll have to complain about anything. Still, it is good to know that you can.
- Business hours: 24/7
- Live chat: Yes
- Email: [email protected]; [email protected]
- Contact phone: 00356 20341518
Pros / Cons
- Excellent assembly of software providers
- Bright and inspirational website theme
- Strong live casino, jackpots and video slots sections
- Operated by Genesis Global Limited
- Four-deposit welcome bonus
- Accommodates MuchBetter users
- Regulated by respected authorities
- Withdrawals incur a fee
- Only UK players can deposit in GBP
Casino Joy demonstrates valuable qualities such as making player safety a priority and giving the users the best choice of games to enjoy day in day out. The casino lives up to its name for various reasons, the most important of them being safety, fairness, great content, lucrative bonuses (even for live dealer enthusiasts), fast-enough payments and helpful support. There are no killjoys to be seen. Well, perhaps one or two, like charging a cash-out fee, but it would be too harsh not to recommend the brand leaning mostly on this slip.